Refund policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • All original tags and packaging must be intact
  • A receipt or proof of purchase is required

How to Request a Return

To initiate a return, please contact us:

📧 Email: boutiqueelegance786@gmail.com
📱 WhatsApp: +92 314 0290120 / +92 317 2286312

Once your request is approved, we will provide:

  • Detailed return instructions
  • Return shipping information

Important: Returns sent without prior approval will not be accepted.

📍 Return Address: [INSERT YOUR PAKISTAN RETURN ADDRESS]

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized products
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials or flammable goods
  • Sale items and gift cards

If you are unsure about your item, feel free to contact us before purchasing.

Exchanges

We currently do not offer direct exchanges.
To receive a different item:

  1. Return the original product
  2. Place a new order once your return is approved

Refunds

Once we receive and inspect your return:

  • We will notify you regarding the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method within 10 business days

Note: Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 8 business days after approval, please contact us:

📧 Email: boutiqueelegance786@gmail.com
📱 WhatsApp: +92 314 0290120 / +92 317 2286312